Refund Policy (Last Update: May, 26th 2025)

1. Right of Withdrawal
   
   • Refunds can be issued if the software has not been downloaded, and the request has to be done within the first 14 days after purchasing your membership.
   • Refunds can be issued if the software has not been used for technical reasons, and the request has to be done within the first 14 days after purchasing your membership.
   • No refunds if the software has been used.
   
   Please note that we have logs which can proof the download or the usage of our software.
   You can always contact us for any refund questions using the contact information provided on the Contact Us page.
2. Exchanges
   
   • Memberships can only ever be exchanged for memberships of the equal or lower value when you made a mistake at the time of purchase and have not yet activated the service.
   • Memberships can not be upgraded or downgraded to other memberships of any value.
3. Refund Time
   We will notify you once we’ve received your refund application to let you know if the refund was approved or not. If approved, we’ll refund you on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   
   If more than 15 business days have passed since we've approved your refund, you still haven't received the refund, please contact us using the contact information provided on the Contact Us page.
4. Payments Methods Limitations
   Not all payments methods give us the option to refund the transaction (paysafecard and cryptocurrencies). If you have paid with a credit or debit card, we will refund to your credit or debit card. If you have used any other payments methods, it will be handled case by case. If the refund is not possible, the compensation will be done via our credit system, with a coupon code or with an exchanges.